Briarville Tobacco Pipe Repair and Restoration
2773 W. Division St.
Hermitage, TN 37076
Briar smoking pipe repair service.
Keywords: Tobacco pipe repair, smoking pipe repair, briar, briar pipe, briar pipe restoration, pipe stem, pipe stem replacement
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Interview Q&A
How long have you been in business?
Briarville opened in January 2013 as the repair and restoration division of the world renowned Joe Case Pipes.
What is your primary product or service?
We serve the tobacco pipe hobbyist and enthusiasts with their repairs and restorations. Our customers include pipe clubs, pipe and tobacco shops and individual collectors worldwide.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I have been an avid a collector for over 20 years and turned an advocation into a vocation.
How do you differentiate yourself from other businesses in your category and area?
Briarville allows our customers to use all the various forms of social media including email, YouTube and Skype to discus their project. Using available VOIP technology our customers can get a real-time consultation with their pipe/s in hand from anywhere in the world. No longer do repairs need to be taken to a tobacco shop to be sent off to a repairman. Briarville customers deal directly with the repair shop. In fact many tobacco shops are also Briarville customers. Our ease of contact and superior customer service try makes Briarville as Close as Your Mailbox!
How many locations do you have and do you have plans to expand?
We have two shops located in Tennessee. One shop carves new pipes, the other handles the repairs and restorations. While there has been discussions to merge both shops into a single larger facility, there are no immediate plans to expand.
Provide detailed directions to your location
Your nearest computer or smartphone and mailbox. We are entirely web based for convenience whether our customers are across town or across the planet.
What type of payments do you accept?
All bank cards and PayPal.
Which areas do you service?
Worldwide
Who owns your company or runs daily operations?
Ric Farrah
What are your hours of operation?
Skype consultations by appointment. Telephone consultations Monday through Friday 8am - 10pm Central Time. Available to receive repairs Monday through Saturday.
What is the best compliment anyone can give you?
Their cherished, handed down heirloom for restoration.
What is your favorite quote or Bible verse?
Those willing to sacrifice their liberty for a little security deserve neither - Ben Franklin
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